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On the occasion of the Army Day Mikayel and Karen Vardanyans donated 330 million drams to 1098 families of the killed in the 44-day war, having minor childrenAmeriabank named Best Foreign Exchange Bank in Armenia by Global Finance Galaxy Group Member TI’MEcelebrated its 10 years of establishment At the expense of the «Tovmasyan» Foundation in the basic school No. 143 after. Movses Khorenatsi opened a modern engineering laboratory With the support of Mikayel and Karen Vardanyans in the amount of 136 million AMD, the Myasnikyan monument was thoroughly repairedClassical music is part of the corporate culture. A joint project of Galaxy Group of Companies and the State Symphony Orchestra of ArmeniaKaren Vardanyan donated passenger cars and necessary inventory to 5 orphanages in Armenia on the occasion of June 1st Ameriabank awarded with TFP Prize for Deal of the Year 2021: Green Trade by EBRD Global Finance names Ameriabank Best Bank in Armenia in 2022 Armenia is a good place to invest in. The interview of Artyom Khachatryan, Co-Chairman of Galaxy Group, with HOTCO

Ameriabank: At the Vanguard of Armenia's Banking Sector

In an interview with Global Markets Magazine, Hovhannes Toroyan, Chief Financial Officer at Ameriabank CJSC, explains the Bank’s strategy and highlights some of the reasons for its success in the Armenia market.

The full interview can be found below:  

  • What have been some of the key strategic focus areas for your bank over the past year?
  • Ameriabank has been the leading financial institution in Armenia for almost a decade. Even though the year 2022 started with another wave of uncertainty for the global economy, we were able to maintain and strengthen our positions further, reaffirming the reputation of a stable, modern, and competitive financial institution with significant growth potential.

Over the last six months, the major focus was given to digital transformation, compliance and risk management which we see as key drivers for future growth.

  • Reflecting on your bank’s financial performance over the past year, what have been some of the key highlights?
  • It is remarkable how much Ameriabank has accomplished in terms of financial performance and development of new products services and technology. In the past year we continuously invested in digitalization, improved our customer experience, internal efficiency, upgraded the services and streamlined our operations. The Bank’s cost to income ratio was maintained below 40%. We registered impressive profitability with strong capital and liquidity positions. Our annualized ROE comprised 28%, with net interest margin of 5.4% and solid non-interest income. In line with our strategy Retail and SME loans comprised more than 60% of total loans. Three year CAGR of retail portfolio was 30% and SMEs registered 17.2%. As always, the Bank applies robust risk management practice. NPL ratio continuously improved across all segments in 2022 standing at 2.9%. Cost of credit risk was around 0%, a consequence of conservative provisioning during the previous two years. At the same time, Ameriabank provided exceptional service quality with net promoter score over 75% and customer experience index at 9.5 (out of 10).      
  • What are some of the growth areas in your banking business where you have been focusing, and will continue to focus, investment?
  • Staying at the vanguard of the Armenian banking industry and its transformation, Ameriabank continues investments in IT technology and digitalization in line with its strategic priorities. A big focus will be also given to cross selling and up selling of services and propositions to growing number of our customers. At the same time a series of actions are designed for exploring new opportunities in certain sectors of economy, especially those that will also boost transactional banking and non-interest income. It is important to note that more than 90% of all transactions of the Bank are performed outside the Bank’s branches.

       Finally, we will continue investments in human capital and increase productivity and motivation

       through intensive trainings.

  • ESG and sustainability is one of the most important strategic topics for the banking industry. What significant developments or initiatives has your bank led in the past year that demonstrate how important ESG and sustainability are to your institution?
  • As the leading financial institution in Armenia, Ameriabank acknowledges its responsibility to play a key role in advancing Armenia’s transition towards sustainable future. We recognize that climate change and similar environmental risks are immense challenge posing substantial environmental, economic and social risks to long-term growth and prosperity. We also support the achievement of UN Sustainable Development Goals (SDG) and as part of this alignment contribute to financing renewable energy systems, energy efficiency, access to clean electricity, investment in clean transportation, technology development, and ultimately support to underdeveloped communities through various projects. Since 2010, Ameriabank has financed more than USD 250 million worth similar projects with the support of various international financial institutions. 

       Ameriabank is the first and leading Green bond issuer in Armenia. Since 2020, we have issued over

       USD 60 million equivalent of green bonds.

  • Banks are in fierce competition with one another to develop and launch innovative digital banking products and services. What are some of the new and significant digital banking products and services that your bank has launched in the past year, and what success have they achieved?
  • Within the fast-paced transformation of the consumer behaviour in the digital realm, we achieved promising results towards diversification and digitalization of our services. Commitment, agility, innovative mind-set and culture of shared success, driven by the desire to satisfy customers’ needs is the formula to success in digital transformation.

In this context, the past two years were remarkable in terms of developing and launching a comprehensive digital ecosystem - first in its kind in the market – that is a one-stop shop for banking and non-banking services, covering the car market, housing market, e-commerce as well as unique ecosystem for SMEs with options of online onboarding, machine learning based loan underwriting.

  • The global economic outlook is challenging. What are some of the main risks and economic challenges you see for your bank over the next 12 months?
  • While Armenia is having a very solid year in terms of economic growth, there are still a lot of uncertainties and structural changes, including transformation of certain industries and shifts in global supply chains that should yet have their reflection on the country’s economy. While it is more challenging to manage the leading financial institution of the country under all those uncertainties, those challenges also offer a plenty of opportunities within themselves. Under the expected increasing pattern of interest rates, deterioration of certain risk parameters, increasing need for climate action and growing dependence on digital gadgets of our customer base, Ameriabank will continue its focus on data driven digital transformation, proper risk management and further enhancement of ESG practice to achieve our mission of “improving the quality of life” of our stakeholders.

About Ameriabank

Ameriabank is one the largest financial institutions and a major contributor to the Armenian economy, with assets exceeding AMD 1 trillion. Being a dynamically developing universal bank, Ameriabank provides a large package of innovative banking services through its omni-channel distribution platform and with clear focus on digital products. Ameriabank has adopted a customer-focused approach to ensure service quality and modern banking experience in an evolving digital environment.

Ameriabank is committed to doing business responsibly and advancing Armenia’s transition towards a sustainable future.

 

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27 Jan
On the occasion of the Army Day Mikayel and Karen Vardanyans donated 330 million drams to 1098 families of the killed in the 44-day war, having minor childrenAmeriabank named Best Foreign Exchange Bank in Armenia by Global Finance Supporting small and medium enterprises: with the participation of Galaxy Group of Companies a Christmas exhibition-market was openedMikael Vardanyan provided 111 million drams to all the underage disabled children from beneficiary families of TavushAt ONE&ONLY Theatre in Seven Visions Hotels, The Dvin took place the fashion show of world-famous wedding and evening dress designer Jacob MeyerAmeriabank named the Bank of the Year 2022 in Armenia by The Banker MagazineAmeria PhonePOS. New application for receiving non-cash payments with a smartphoneAmeriabank Launches Google Pay and Google Wallet Support for Card Users in ArmeniaKaren Vardanyan donated life-saving modern equipment of 112 million drams to the National Center for Infectious Diseases Galaxy Group Member TI’MEcelebrated its 10 years of establishment Ameriabank: At the Vanguard of Armenia's Banking SectorAt the expense of the «Tovmasyan» Foundation in the basic school No. 143 after. Movses Khorenatsi opened a modern engineering laboratory Global Finance Names Ameriabank the Safest Bank in ArmeniaWith the support of Mikayel and Karen Vardanyans in the amount of 136 million AMD, the Myasnikyan monument was thoroughly repairedClassical music is part of the corporate culture. A joint project of Galaxy Group of Companies and the State Symphony Orchestra of ArmeniaLargest Corporate Bond Program at the Securities Market of Armenia Completed Successfully GeoProMining continues to replenish the technical fleet for maintenance of utilities in communitiesWith the support of Mikayel Vardanyan in the amount of 120 million AMD, soldiers injured in the war will recover in a new building Ameriabank Receives the Most Innovative Digital Bank Regional Award 2022 by Global Finance Magazine Armenian assets of GeoProMining Group of Compaines have significantly increased payments to the state budgetGeoProMining will assist in the reconstruction of the House of Culture of the city of AraratGeoProMining expands cooperation between Armenian and Russian universitiesThe prospects for the economic stability in Armenia were discussed at the meeting organized by Galaxy Group of Companies and the European Business AssociationLeading International and Armenian Companies Focusing on Ecosystem Solutions Join Orion Summit 2022 Non-Cash Summer: A Chance to Win 22 Travel Vouchers for the Clients of Ameriabank Karen Vardanyan donated passenger cars and necessary inventory to 5 orphanages in Armenia on the occasion of June 1st Ameriabank wins Best Bank in Sustainable Finance award for 2022 Ameriabank awarded with TFP Prize for Deal of the Year 2021: Green Trade by EBRD GeoProMining invested 100 mln. dram in subvention programs in Vardenis regionGeoProMining Armenian assets are in the list of ten largest taxpayersThe third event of DispruptHR Yerevan 2022, represented and implemented by Cascade People & Business, was held with the support of Galaxy Group of CompaniesMikayel Vardanyan provided financial assistance to 348 single mothers of children with disabilities on the occasion of Motherhood DayGlobal Finance names Ameriabank Best Bank in Armenia in 2022 300 gifts, 3 promotional draws ․ Winners of Ameriabank’s promotional draws “Live Armenian”, “Live with a Smile” and “Live Limitless” are announced Armenia is a good place to invest in. The interview of Artyom Khachatryan, Co-Chairman of Galaxy Group, with HOTCOThe result of cooperation between the «Tovmasyan» Foundation, «Goodnes without borders» and «Via Magna Vranov». The first batch of humanitarian aid arrived in OdessaOn the occasion of March 8th, Karen Vardanyan donated 96 million AMD to mothers of many children in Syunik province.Lindsay Forbes talks about the role of IPO and corporate governance Ameriabank is the First in Armenia to Place Green Bonds via Public Offering The Tovmasyan Foundation organized a flash mob on the occasion of the 30th anniversary of the Armenian Army (video)Ameriabank. The Largest Taxpayer among Armenian Banks According to the Results of Year 2021US$ 25 million to Ameriabank from EBRD and donors for private sector lendingAmeriabank Brings Apple Pay to Customers Ameriabank has Raised EUR 15M Tier 2 Capital from Triodos Investment Management Next Branch of Ameriabank Launched in Malatia-SebastiaThanks to financial support amounting 100 million drams from Karen Vardanyan, “Muratsan” University Hospital Complex has been replenished with new medical equipmentA hospital room was opened in Armenia's first child palliative care clinic with the support of the “Tovmasyan” FoundationAmeriabank has Signed USD 20 million Loan Agreements with responsAbility and the Global Climate Partnership FundTovmasyan Foundation: Christmas fair is held OPEC Fund Partners Ameriabank to Address Problems and Help to Improve the Life of People in Armenia. T. Alnassar.
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